Terms & Conditions

Please take some time to read these Terms. We want you to feel comfortable that you are getting the best service and support for yourself and those around you.

  1. Cleaning Services
  • The Service will be for such cleaning duties as agreed between you and HouseProud Pty Ltd/ Franchisees at the time of booking.
  • All cleaning products and equipment required to service your property are provided by Houseproud Cleaning Pty Ltd/Franchisee.
  • If, at any time prior to or during your service, a Franchisee feels there is a safety issue, at their discretion, they can terminate the service
  1. Customer Responsibilities
  • Provide a safe working environment for the Franchisee to perform the Service;
  • Leave access unobstructed to those areas of the Property requiring the Service;
  • Provide the Franchisee access to all service utilities (including hot and cold water, electricity, and rubbish bins) as required to complete the Service;
  • Prior to the commencement of the Service, inform our Franchisee of any hazards, slippery surfaces, risks or dangers you’re aware of.
  1. Payment terms
  • The Customer agrees to pay at completion of service.
  • Payments can be made via cash/credit card or direct deposit.
  • Direct deposit payment must be made prior to next scheduled service.
  1. Late Payment Fee
  • The Customer agrees to pay in full, within 7 days of the invoice date.
  • The Customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received
  1. GST
  • Tax Invoices are available for all services carried out by Houseproud Cleaning
  1. Quotations
  • Houseproud Cleaning prides itself on accurate quotes. We will need to view your property in person in order to commit to a quote.
  • If a service is requested outside of the original quote (example, addition of an oven or window clean), you will be informed of any extra cost before work commences.
  1. Changes to days or time of service
  • Any changes to the Service originally agreed to between your Houseproud Cleaning Pty Ltd/Franchisee and yourself must be advised to and the price agreed on prior to the service commencing.
  • If time allows, your service provider may agree to provide the additional services on that same day. Otherwise a day and time that suits both can be agreed on. For your best outcome, please call a day or so ahead to make sure all your needs can be met.
  1. Changes to scopes of works
  • Any changes to the Service originally agreed to between your Houseproud Cleaning Pty Ltd/Franchisee and yourself must be advised to and the price agreed on prior to the service commencing.
  1. Complaints
  • Customers must report dissatisfaction with the Service provided, within 24 hours of completion of the Service. Houseproud will endeavour to resolve the problem quickly and efficiently. Subject to clause 11, Houseproud may, at its discretion, offer the Customer either of the following:
    • A partial or full refund;
    • Re-supply of the Service without charge
  1. Accidents, Breakage, Damage & Theft
  • The Customer must inform Houseproud or its Franchisee of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.
  • To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Houseproud Cleaning Pty Ltd or its Franchisee within 24 hours of completion of the Service.
  • Any accusation of Theft must be reported to the Police before Houseproud Cleaning Pty Ltd / Franchisee can proceed with any recovery action.
  1. Your Details/Personal Information
  • Houseproud Cleaning Pty Ltd agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law).
  1. No Locked in Contract
  • At Houseproud Cleaning Pty Ltd, we’re only as good as our last clean. You are not locked into any contracts with regards to regular cleaning services. At any time you feel our services are slipping, please tell us. We believe in good communication. We would love to know how you’re feeling, so we can do everything in our power to keep you happy and relaxed when you walk into your home/office after a fresh Houseproud clean.